ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?

Our Knoxfield branch has an exciting opportunity for an exceptional individual to join our store as a Service Administrator.

About the role:

• Be the front facing person for the service department and provide best in class customer service.

• Assign jobs and work orders to employees according to their skills and knowledge.

• Ensure a superior customer experience by translating prospective and current customers’ concerns into specific actions for the Service Department.

• Engages with the customer to explain the work performed and the related costs; resolves customer concerns or escalates concerns to the Location Manager if required.

• Proactively follows up and advises customers of any deviations from the original estimate in respect of timing or costs as required.

• Ensuring all pre-authorizations and pre-inspections are complete prior to initiating repairs.

• Maintaining current and accurate customer job files/work orders; including opening work orders, posting technician’s time to work orders, posting technician’s comments,

• Reconciling technician’s time to payroll time capture processes and submit to payroll.

• Maintaining Work Order Detail Log on a daily basis.

• Preparing all Warranty and Product Improvement Program claims and monitor warranty receivables.

• Develops and maintains follow up processes regarding work completed to ensure customer satisfaction.

• Follow all safety rules and regulations in the performing of any duties you are asked to undertake.

• Previous agriculture or automotive industry experience would be an advantage, but not essential.

About you:

If you are someone with experience in mechanical workshop environments, who has excellent customer service and time management skills - then this position is for you. You will have a mechanical acumen, together with strong communication skills, which will ensure you can effectively support our Service Manager with coordinating the service department.

• A positive, helpful, flexible, and supportive disposition

• experience in a mechanical environment

• Sound knowledge and use of Microsoft Office suite

• Ability to work under pressure and prioritise.

• A collaborative approach, adhering to company values.

Discover the benefits of working with Brandt?

• Competitive remuneration

• Ongoing training and support

• A great work culture.

• Advancement Opportunities.

If this sounds like you, please apply today!