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Work With Brandt

Field Part Operations Manager - Australia


About the Company:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, Brandt is a global team with one shared purpose. Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Giltrap, Kramer, Duncan, and Stihl.

About the Opportunity:

We are looking for an exceptional individual to join our Parts team as the Field Parts Operations Manager.

As the Field Parts Operations Manager, you will provide leadership and support for Brandt Tractor customer-facing parts support functions. This position executes our strategic business plan and oversees development of our branch parts teams. The parts ops field team’s primary responsibility is to drive the profitability of the parts departments. As the key person in this region your roll is to mentor and lead as they support their customers. Plans, processes, and communication must be developed and implemented to liaise with the Branch network, who in turn provide front line support to our customers.

Ideally this would suit someone located in Eastern Suburbs of Melbourne across to Maffra.

You will be responsible for:

• Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.

• Assist your stores in guiding and building succession plans for each store and their key rolls.

• Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus.

• Develop plans for improved performance of the parts department.

• Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.

• Understand 5S and Lean principles and support them as we roll them out to new stores.

• Ensure dealer audit criteria are met at the stores.

• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.

To be considered for this position you will need the following:

Knowledge of heavy machinery dealer business practices.

Understanding of Customer Support Process specifically parts operations.

Skill in interpersonal communications, negotiation, and conflict resolution.

Knowledge of products, customers, markets and competitors.

Keen understanding of branch operations for parts.

What's in it for you?

  • • Competitive Remuneration Package
  • • Exciting Leadership Opportunity
  • • Great working environment
  • • Advancement Opportunities within the Organization as we grow.
  • • Ongoing Training & Development
  • • Be a key part of the continuous growth of our company.

If this sounds like you, please apply online today, applicants will be processed as received.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt!